Refund policy
At Elyven, we’re committed to providing high-quality wellness products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must be in its original condition and accompanied by proof of purchase.
Opened Products
Due to health and safety regulations, we cannot accept returns of opened or used supplements unless the product arrived damaged, defective, or you received the wrong item.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please email us at support@elyven.us within 7 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
If approved, we’ll send a replacement or issue a full refund at no additional cost.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Depending on your bank or credit card provider, refunds may take 5–10 business days to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
If you’re returning an item because you changed your mind, you are responsible for the return shipping costs.
If the return is due to our mistake, or because the product arrived damaged or defective, Elyven will cover the return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Opened or used supplements
- Gift cards
- Promotional or clearance items marked as final sale
- Products damaged due to misuse or improper storage
Order Cancellations
Orders may be cancelled only before they have been processed for shipment.
Once an order has been fulfilled or shipped, it cannot be cancelled. If eligible, it may be returned under this policy.
How to Start a Return
To begin a return, please contact us at:
Email: support@elyven.us
Please include your order number and the reason for your return. We’ll provide you with the next steps.
Questions?
If you have any questions about this policy or need assistance with your order, contact us at:
We aim to respond to all inquiries within 1–2 business days.