Shipping policy

Thank you for shopping with Elyven. We’re committed to delivering your order quickly and securely.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Shipping Times

Estimated delivery times are:


  • United States: 3–7 business days

Delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can monitor your shipment.

If you haven’t received your tracking information within a few days of placing your order, please contact us at support@elyven.us.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Elyven is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Elyven is not responsible for lost or stolen packages.

If you believe your package has been lost during transit, please contact us at support@elyven.us, and we’ll do our best to assist you in working with the shipping carrier.

Delayed Shipments

While we strive to deliver every order on time, shipping delays may occur due to factors beyond our control, including:


  • Severe weather
  • Carrier delays
  • Customs processing
  • High shipping volumes
  • Public holidays

We appreciate your patience should any unexpected delays occur.

International Orders

International customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery at support@elyven.us.

Please include:


  • Your order number
  • Photos of the damaged package and product
  • A brief description of the issue

We’ll review your claim and work to resolve it as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@elyven.us

We aim to respond within 1–2 business days.